Shipping & Delivery + Return & Refund Policy
1. Shipping & Delivery
At Alfarasha Store, we work hard to ensure fast and reliable delivery across the State of Kuwait.
Delivery Time
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Orders are delivered within 2–6 hours inside Kuwait (depending on area and order volume).
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Same-day delivery is available for orders placed before 6 PM.
Delivery Fees
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Delivery fee is calculated at checkout based on your location.
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Free delivery may apply during special promotions.
Order Processing
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Orders are processed immediately after payment confirmation.
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You will receive a WhatsApp or SMS update when your order is out for delivery.
Incorrect Address
If the delivery address provided is incorrect or incomplete, re-delivery fees may apply.
2. Return & Refund Policy
We want your shopping experience at Alfarasha Store to be smooth and satisfying. Please review the following guidelines:
Return Eligibility
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Returns are accepted within 14 days from the date of delivery.
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Returned items must be:
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Unused and in original condition
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In the original packaging
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Including all accessories (if applicable)
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Earphones & earbuds
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Personal hygiene items
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Any product marked as Final Sale
Wrong, Damaged, or Defective Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Send your order number + photo/video of the issue
We will arrange a replacement or refund based on availability.
Refund Process
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Refunds are issued only after the returned item is inspected and approved.
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Refunds are processed to the original payment method.
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Please allow 5–7 business days for the refund to appear in your account.
Exchanges
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Exchanges are allowed if the item is unopened and in original condition.
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Exchange approval depends on product availability.
Return Fees
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Return shipping fees are the customer’s responsibility unless the item delivered was defective or incorrect.
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Original delivery fees are non-refundable.